언제 어디서나 인터넷 사용이 가능한 곳이라면 웹 브라우저 로그인으로 상담 업무를 진행할 수 있어서 원격 및 재택근무를 쉽게 할 수 있습니다.
음성인식(STT) 기술, 자연어 처리(NLP) 기반의 텍스트 분석(TA) 기술 등의 AI 기술과 BPO 사업운영 노하우를 결합한 “xtrmSolution (익스트림솔루션)”을 통해 컨택센터 운영의 생산성 및 효율성을 제고하고 있습니다. 자체 R&D 기술력을 통해 개발된 xtrmSolution은 상담업무를 지원하기 위한 다양한 제품군을 보유하고 있으며, On-premise 환경 뿐 아니라 Cloud 환경에서도 구현 가능하고 고객사의...
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