Staying ahead of the competition means constantly innovating and adapting to new technologies. And one of the promising (we’d argue, essential) areas of development for the contact center is the us...
Learn what the future holds for contact center engagement and Workforce Engagement Management (WEM) tools, what model will dominate in the post-pandemic world.
With so many new customer communication channels opening for business, the classic contact center can seem kind of old school. Nobody wants to phone a business anymore, right? · Wrong. In fact, 66% of customers still typically resolve their issues with a company via telephone, according to our latest Customer Experience Trends Report. While many support issues can be resolved via messaging, email, or self-service, sometimes it’s just easier and more efficient to pick up the phone. The reason contact centers often get a bad rap isn’t becaus ...
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Summit of the Future: Multilateral Solutions for a Better Tomorrow. 22-23 September 2024. The Summit is a high-level event, bringing world leaders together to forge a new international consensus on...
If customer experience wasn’t important enough already, among the many things 2020 has taught us is that it is the essential ingredient to sustained business success. And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center. See the all-new Webex Contact Center in action: ...
The future of contact centers is heading towards AI -- generative AI, in particular. Explore the role AI will play for contact center agents and customers.
Subscribe The challenge for companies, today and in the future... era of customer care that bears scant resemblance to current contact-center operations but at the same time positions the...
AI, NLP, advanced analytics, cloud and workforce management are transforming the simple call center into the multidimensional contact center of the future.
Dive into the latest trends in the healthcare contact center landscape, the power of next-gen contact centers in driving seamless experiences, the role of AI in ensuring personalized engagement, an...