From resolving inquiries and processing transactions to optimizing operations, contact centers play an essential role in modern business operations.
A contact center is a business division that acts as a focal point from where a company can manage its client interactions across all channels, including not just telephone calls with call centers...
What is a contact center? A contact center is a unified hub that manages customer interactions across multiple channels, including phone, email, live chat, social media, and messaging apps. This in...
Service level threshold You can specify the number of seconds for a call to be in a queue before contact center flags it as outside the service level. If an agent completes the call within...
A contact center is a business function for interacting with customers across channels. Achieve true omnichannel customer experience with RingCentral.
Learn more about virtual contact centers. Explore how they work, their advanced capabilities, benefits and drawbacks, as well as how to start one.
In this definition, explore what a contact center agent is, the role's breadth of responsibilities and the skills required to fill the position.
Learn how contact center systems centralize an organization's customer interactions to ensure effective customer support, service and sales assistance.
Glossary and definitions for contact center, call center and customer experience terms. Define IVR, omnichannel, hosted contact center, WEM and CX.
What is call queuing? Learn about its role in your call center, and how it can improve customer satisfaction. Discover how you can optimize your call queues, and check out the contact center softwa...