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In terms of customer service, excellence is paramount. Did you know that 70% of clients would increase their spending with a business if they have a positive client experience? Or the fact that 32% of consumers would quit buying from a brand they adored if they had just one negative buying experience? You cannot afford to provide subpar customer service if you cannot afford to lose one-third of your current client base. Fortunately, there are several methods to enhance the client experience at your call center. Several techniques used by call c ...