a phone call with a customer service representative that Block... improved customer support and better retention efforts." How the Comcast-TWC deal will hit your TV Separately, Comcast has...
I know these Retention calls are tough, and I have tremendous... a phone call between one of our Customer Account Executives (CAEs) and a Comcast customer. The call went viral on social...
Internet not working? Confusing charges on your bill? Moving, and need to cancel your service? It doesn’t matter why you’re calling Comcast — get ready for a sales pitch. Dozens of current and former Comcast employees told The Verge they had to constantly push products, even if they worked in tech support, billing, and general customer service. Mark Pavlic was hired as a customer account executive at Comcast in October 2010 after graduating from a technical institute. He figured he’d be troubleshooting TV, phone, and internet service, b ...
a "retention-specialist"—to actually stop the service, Brown was... of customer experience at Comcast. "We're also looking at a number of technical solutions that would prevent it from...
nightmare phone call with Comcast’s customer service went... borderline-abusive customer retention tactics are the stuff... the number of calls he or she personally handles). Instead...
Last week, the Comcast call heard ’round the world struck a major chord with nearly everyone. We’ve all had that maddening phone call with a sales rep who just won’t quit. What you might not realize is that as we’re slamming our heads against our phones, they are too. It’s not they won’t stop, but that they can’t stop—and they hate it just as much. Here’s what life is like on the other end of the line. With paychecks at stake, when Comcast sales reps want to vent, they have to ...
7 Retention Policies. 10 Types of Request. 12 Quick... § 222 pertaining to customer proprietary network information or... small number of commercial Comcast Digital Phone customers....
Company overview ; Size : 10000+ Employees, Founded : 1963, Type : Company - Public, Industry : Telecommunications Services, Sector : Telecommunications, Revenue : $10+ billion (USD)
at Comcast for more than two years in the company's retention department, asked to remain... A representative will sometimes hang up the phone just to make it so the customer can't cancel...
Another customer recorded the difficulty he had canceling service over an eight-minute phone call. "I'm a bit stunned by this" said Elliott. "Comcast is a big company. They can't control...