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Storage Service, known as Amazon S3, and the Amazon Elastic Compute Cloud (EC2). In 2008 NASA's development of the first open-source software for deploying private and hybrid clouds. [10]...
Software as a service (SaaS /sæs/ [1] ) is a cloud computing... usage-based fees. Unlike traditional software, it is rarely... [19] Enterprise SaaS products include Salesforce's customer...
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Understand your SLA policy ; For every SLA policy, you can set up reminders and configure an escalation hierarchy to notify the right people in case of an SLA breach. Automations enable you to check for tickets that result in an SLA breach. Your helpdesk monitoring solution can automatically flag tickets, reassign it to another agent, and ensure your customers do not receive a late response. 1. How do you configure multiple SLA policies? · 2. How to set SLA targets for every response?
2 3 Platform-as-a-service (PaaS) is considered the most complex of the three layers of cloud-based computing. PaaS shares some similarities with SaaS, but instead of delivering software...