What is a Contact Center

Call center v. contact center–what’s the difference? Did you know that the terms “call center” and “contact center” aren’t interchangeable? It has to do with the functionality...

Cisco Webex Calling

커뮤니케이션 Cisco Webex Calling 개요 제품 개요 제품 유형 호 제어 상태 사용 가능 계열에서 주문 시리즈 릴리스 날짜 03-SEP-2018 지원 문의 영어 Webex 리소스: Webex Calling Help Center | Webex...

Cisco Webex Contact Center Setup and Administration Guide - Call Monitoring [Web

The Webex Contact Center Call Monitoring module enables contact center managers to monitor the quality of service being delivered across their multisource contact centers. Through a...

Contact Center Solutions, Customer Service Platform

Improve customer service, empower agents, and deliver personalized customer experiences with Cisco Contact Center and cloud contact center solutions.

Cisco Webex Contact Center Setup and Administration Guide - Contact Routing [Web

In such cases, the call is routed to the longest available... Escalate Call Distribution Group Skills-based Routing Types... last call distribution group. This determines the number of...

Unified Contact Center Express UCCX | On-premises software

The innovative contact center software is designed specifically for small- to midsize businesses that need a feature-rich, customizable, highly secure solution.

Webex Contact Center - Cisco

Supervisor - Call Recordings review and playback_EA (PDF - 276 KB) Frequently Asked Questions on Webex Contact Center’s New Supervisor Capabilities (PDF - 276 KB) Cisco Webex Contact...

Cisco Webex Contact Center Setup and Administration Guide - Cisco Webex Experien

Cisco Webex Experience Management Post Call Survey

Cisco Webex Contact Center Agent Desktop User Guide - Manage Voice Calls [Webex

Customers can opt to receive a callback using an IVR (Interactive Voice Response) by calling, visiting the website, or using a chatbot (Virtual Agent) of a call center. The following are...

Cisco Unified Contact Center Express - 음성 & IP커뮤니케이션 - Cisco

contact center in a box ", Cisco Unified Contact Center Express 의 특징 상담원 위치의 독립성 확보 상담원... (Automatic Call Distributor) 기능 제공 이 솔루션은 세 가지 버전으로 판매되므로 고객의 연락 요구 사항에...