Professional Certificate in Customer Experience Management

배울 내용 ; Introduction to Customer Experience Management · Theory Overview · High-Level Frameworks · CX Principles · Customer Segmentation and Persona Development · Service Recovery and Complaint Handling · Customer Journey Optimisation · Service Blueprinting and Process Design · Voice of the Customer (VoC) Analysis · Emotional Experience Design (EED) · Lifetime Value (LTV) and Customer Lifetime Value (CLV) · Employee Experience (EX)

Certificate Program In Management Information Systems

By the end of this course, you will be able to: Explain the basics of MIS · Describe the eras of MIS development · Explain the fundamentals of strategic information systems · Describe the value chain and analyse the influence of IT on organisational goals · Explain IT-induced reconfiguration · Explain the fundamentals of Business Process Re-engineering · Explain the basics of Enterprise Business Systems and Enterprise Resource Planning · Explain the basics of Customer Relationship ...

Certificate Course in Aviation Management- Ground/Cabin Crew

배울 내용 ; Aviation Management- Governing Authorities, Ramp/ Cabin/ Apron/ Passenger/ Terminal Handling, AVSEC, Cargo, Dangerous Goods Regulations/ Threats Challenges ; / Phases of Flights/ ATC/ Interiors and Exteriors of Aircrafts/ Runway length/ Orientations/ Designators/ Lights/ Visual Aids and Markings/ Taxiways and Apron ; Please note that the certification will be from Udemy and not directly from Essence Learning

Google Project Management: - 전문 인증서

Google에서 제공합니다. Get on the fast track to a career in project management. In this certificate program, you’ll learn in-demand skills, and get AI ... 무료로 등록하십시오.

Project Management Certificate Program

This program is perfect for… ; Aspiring project managers seeking career advancement opportunities ; Individuals aspiring to achieve PMI's Project Management Professional (PMP)® certification ; Professionals aiming to specialize in specific project management domains ; Current project managers seeking formal training to enhance their skills and credentials

Graduate Certificate in Project Management | ABS

Designed for ambitious and experienced managers, AIM Business School's Graduate Certificate in Project Management will bring you one step closer to an MBA.

Certificate in Management

Select the learning that suits you and curate your own career path. Choose multiple courses over two years with our Certificate in Management.

Graduate Certificate in Information Technology Project Management | Victoria University

Prepare for a rewarding role managing IT projects, or learn new skills for your current project-management position, with a Graduate Certificate in IT Project Management from VU.

Knowledge Management Certificate

Course Info · Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This knowledge management course is designed for learning professionals who have a major role in enabling access to critical knowledge and expertise in real time—wherever and whenever work gets done. Knowledge management training introduces approaches that both include and transcend formal learning solutions. Emerging practices extend beyond curating repositories of content. They’ve grown to include fostering collabor ...

QUT - Graduate Certificate in Project Management

Enhance your professional outlook and stand out to employers through our targeted Graduate Certificate in Project Management.