Service features, Delivery specifications ; Configuration data collection, analysis, and target setting, The HPE specialist consolidates the configuration information needed for the infrastructure in scope for the upgrade. This information consists of the storage arrays, the SAN switches, and the HPE servers connected to the arrays. The Customer provides this configuration information. This step may involve the Customer installing data collection software or running commands or scripts with the assistance of the HPE specialist. The HPE specialist analyzes the Customer’s environment (storage, SAN, and server) in terms of firmware and software and based on scheduling requirements, determine the target versions. These recommendations are based on new version availability and maturity, published dependencies, and HPE recommended best practices. The HPE specialist presents the findings back to the Customer. If needed, the HPE specialist also identifies remediation activities that the Customer needs to perform prior to the upgrade. The Customer and the HPE specialist jointly agree on the target versions and Customer-performed activities as a basis for the establishment of the HPE Solution Lifecycle Management plan. ; HPE Solution Lifecycle Management plan, The HPE specialist develops a customized HPE Solution Lifecycle Management plan, which is based on collaboration with the Customer IT staff through an understanding of operational and business requirements that affect the HPE storage environment. The version planning considers interdependencies and compatibilities across storage, SAN, and servers — including the firmware, driver, and OS or virtualization releases — and takes into consideration the Customer-specific operational and business requirements (such as downtime / maintenance windows). The plan identifies the necessary steps that are performed, in the appropriate order of priorities, and possibly involves several HPE resources. This service is delivered annually as recommended by Hewlett Packard Enterprise. However, an option is available for a semiannual service. The HPE Solution Lifecycle Management plan provides recommendations around cadence, timing, priority, and sequence of HPE infrastructure updates, taking into consideration the following elements: Business and operational objectives dependent on the HPE storage infrastructure HPE hardware firmware/driver and versions OS or virtualization hypervisor versions ; Preparation and validation, The HPE specialist, when possible, stages the necessary components (for example, patches and upgrade kits) to be used in the upgrade implementation phase, to streamline the service implementation phase. If staging is not possible, these activities take place in the service execution phase. The HPE specialist verifies with the Customer that all remediation activities identified in the initial step have been completed and then obtains a confirmation based on the established HPE Solution Lifecycle Management plan. The specialist then secures the necessary HPE resources to facilitate the upgrade. If required, and as defined in the HPE Solution Lifecycle Management plan, an on-site resource may also be scheduled. ; Service implementation, The HPE specialist oversees the update of the versions across the storage, SAN, and server infrastructure as per the HPE Solution Lifecycle Management plan until completion. The specialist then helps ensure that a final functional validation is performed before the infrastructure is handed over to the Customer IT operations. The HPE specialist collects the Customer feedback after the operations have restarted in the Customer storage environment. The HPE specialist updates the HPE Complete Care Service account support plan with the relevant version information. This includes documenting remaining gaps versus the original HPE Solution Lifecycle Management plan, if any.
This data sheet addendum to the HPE Complete Care Service data sheet describes the HPE Solution Lifecycle Management Service features for HPE Alletra 9000 / HPE Primera / HPE 3PAR storage arrays.
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B2X Care Solutions | LinkedIn 팔로워 11,402명 | Hardware Lifecycle Solutions Made Digital and Circular | B2X is at the forefront of transforming hardware lifecycle management from linear to circular. O...
Abstract Health care waste treatment is linked to bioaccumulative toxic substances, such as... To address environmental issues proactively, all stages of the product life cycle should be...
Conifer Health provides revenue cycle management solutions and value-based care offerings. We help healthcare optimize financial performance and outcomes.