Recommended ; ITIL Basic concepts ; Itil & Process Concepts Awareness Tadawul 5 Of March 2007 ; ITIL Foundation in IT Service Management Alkesh Mishra ; ITSM and Service Catalog Overview ; ITIL 4 - Make sense of what BA, UI/UX Designer, Coder, QA, PM and DevOps do ; Introduction to ITIL 4 and IT service management ; Daniel Ruggles CGEIT CRISC CISM CISSP CMC PMP ; Difference between ITIL v3 and ITIL 4 | ITIL® Foundation Training | EdurekaEdureka! ; Vikas Aryan ; ITIL 4 Verses ITIL v3
서비스 전략(Service Strategy) ; IT 서비스에 대한 전략 관리(Strategy Management for IT Services) ; 서비스 포트폴리오 관리(Service Portfolio Management) ; IT 서비스에 대한 재무 관리(Financial Management for IT Services) ; 수요 관리(Demand Management)
ITIL V3 - 5 Core Books Service Strategy, Service Design, Service... SLM -> Availability -> Capacity -> IT Financial -> IT Service Continuity SS... App Management, ICT Infra Mgt., Security Mgt.로 구성되어 있음(SS는 1...
Read about ITIL v3, a collection of best practices for managing IT and implementing IT service management practices to meet changing business requirements.
Incident Management Service Desk Problem Management Service Level Management Capacity Management Availability... Configuration Management ITIL v3에선 5단계로 구성된 IT 서비스 관리 생명주기 개념이...
프로세스는 V3, V4에서도 여전히 핵심 요소로 기능하고 있다. 따라서 ITIL V2의 프레임워크와 핵심... 관리 (Capacity Management) IT 자원과 그 처리 능력 및 성능이 적시에 합리적 비용으로 유지되도록...
The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® v3 Service Capability workstream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management. The content of the course is based mainly on the best practice guidance contained in the ITIL v3 Service Design publication. The PPO course is designed to develop organizations’ and individuals...
( ITIL v3 : ITIL v4 = 제공(providing) : 가능(enabling) ) [ITIL (Information Technology Infrastructure Library)... Service Management : 인력 및 조직, 정보 및 기술, value stream 및 process, 파트너 및 공급자 (2)...
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY ; ITIL V3 FOUNDATION · Introduction ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management · Introduction (contd.) Used by thousands of organizations around the world, a whole ITIL philosophy has grown up around the...
ITIL v3 Service Lifecycle ; Service Strategy · Service Design · Service Transition · Service Strategy Management · Event Management · Change Management · Incident Management · Request Fulfillment · Service Portfolio Management · Financial Management Availability Management Demand Management · Business Relationship Management · IT Service Continuity Management Information Security Management · Release & Deployment Management Service Testing and Validation Change Evaluation...