Avaya Aura® Call Center는 강력한 분류 기능과 용량, 그리고 고객의 Call Center 요구에 맞게 고안된 애플리케이션을 지원하는 완벽하게 통합된 통신 플랫폼을 제공합니다. 실시간 보고 및 성능 통계를 위한 Avaya Call Management System 및 기록 데이터가 아닌 수신 통화 기반의 전문 예측 라우팅을 위한 Avaya Business Advocate와 같은 Call Center 애플리케이션이 쉽게 통합됩니다. Communication Manager는 통...
Course Description · 58% of Customers stop doing business with companies simply because of a bad interaction with a call center according to Harris Interactive. 78% of customers abandon a sale because of bad experience with a call center. The Contact Center industry is $300B+ and growing and is increasingly becoming the epicenter of most organization. Success at most organizations hinge on how well the contact or call center operates. Simply put the call center is the most important group at m...
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웹사이트 : https://ccsi.com/ 업계 : 아웃소싱 및 오프쇼어링 컨설팅, 회사 규모 : 직원 1,001 - 5,000명, 본사 : California San Diego, 유형 : 비상장기업, 설립 : 2008, 전문 분야 : Debt Collection, Customer Service, Sales / Lead Generation, QA / Call Monitorning, Loan Servicing, IT Support, Software Development 및 BPO Services
National coverage in Central Call-Center Reservation of repair service About 150 customer care professionals ; Highly skilled personnel · We constantly provide 150 call operators with CS and technical training to maintain high-quality performance. CTI System · The connection between central system and communications equipment minimizes disruption to clients by reducing waiting times. EDMS (Electronic Document Management System) · We provide efficient service calls by uploading up-to-date p...
웹사이트 : https://www.ambscallcenter.com, 업계 : 텔레콤, 회사 규모 : 직원 51-200명, 본사 : MI Jackson, 유형 : 비상장기업, 설립 : 1932, 전문 분야 : Telephone Answering Service, Class registration and enrollment, Call Center outsourcing, Help Desk service, Virtual Receptionist, Hosted Voice Mail, IVR and PBX applications 및 Answering Service
Discover the future of contact centers with Startek digital customer experience solutions, offering personalized interactions for global brands.
Call/Contact Center Management, The essential Guide · 총 1.5시간 · 업데이트됨 2020. 6. ; Getting Started with Call Center Training · 업데이트됨 2021. 4. ; Customer Service - Contact Centers · 업데이트됨 2023. 3.
웹사이트 : http://www.ACTToday.com, 업계 : 아웃소싱 및 오프쇼어링 컨설팅, 회사 규모 : 직원 5,001 - 10,000명, 본사 : PA Berwyn, 유형 : 비상장기업, 설립 : 1997, 전문 분야 : Call Center Outsourcing, Fraud Detection and Prevention, Application Fulfillment, Customer Service, Sales and Marketing, Retention, Dispute Management 및 Customer Experience
Trusted Call Centers for Support, Sales, Lead Generation, & BPO Outsourcing. Hire Proven Contact Centers in the US, EU, Asia & Latin America.