Revolutionise your operations. Record, transcribe and analyse calls with our conversation intelligence software for call centers. Learn more,
Conversation intelligence lets you analyze what is said on calls and track when certain topics are mentioned, revealing better customer insights.
AI in call centers can enhance customer conversations and foster deeper connections. Learn how to effectively balance the human-customer connection with AI in…
Enhance call center conversations using emotional intelligence for better customer relations and team dynamics.
In today's fast-paced, customer-centric world, call centers are more than just support hubs; they're the frontlines of brand reputation and customer satisfaction. However, managing the quality of c...
Call center scripts provide clear instructions, responses, and next steps on how to handle customer issues. Here we share 80 examples you can use.
Gain insight from every interaction by analyzing conversation analytics, helping companies enhance the customer journey and empower your contact center agents.
Why is it important for organizations to turn call center, survey and conversation bot interactions into real-time actionable insights? 🎈 These interactions…
We present a new corpus, named AlloSat, composed of real-life call center conversations in French that is continuously annotated in frustration and satisfaction. This corpus has been set up to deve...
In call centers, call recording is used for conversations between a customer service agent and customer to better quality assurance purposes. Learn more about call recording in call centers here at...