How do you handle your office’s need for IT support? Do you have an internal team you email that rushes to your side to help or handles plenty of processes for you? ; Or does your IT department answer the phone like Roy from The IT Crowd? ; If you feel like Roy, maybe it’s time for automated responses. It’s time for a ticketing system. ; IT ticketing software collects incoming support requests from multiple channels. The software stores and manages all types of work for all types of departments: IT support, software and product development, HR, legal, financial, and more.
티켓 관리 시스템(Ticket Management System, TMS)은 다양한 문제, 요청, 작업을 체계적으로 관리하고... 2.2 BMC Remedy BMC Remedy는 ITIL(Information Technology Infrastructure Library) 표준을 기반으로 한 ITSM 솔루션으로, 효율적인...
Proven in Practice: The solutions you get from us have been rigorously tested and refined in our own operations, ensuring their reliability and effectiveness in real-world scenarios. Insights for Continuous Improvement: As users of our own products, we gain valuable insights that guide continuous product enhancements, translating into more robust solutions for you. Understanding Your Challenges: Having firsthand experience with the challenges of digital transformation, we understand and anticipa...
less noise, down from 12,000+ daily alerts ; hours for coding the additional integrations ; 23 to 1
Data Pipeline Orchestration ; Managed File Transfer ; Hybrid Cloud Workflow Orchestration ; Jobs-as-Code Approach ; SAP Workflow Orchestration ; Mainframe Modernization
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Modern persona-based UX optimized across devices ; Cognitive automation capabilities that transform the agent experience ; Comprehensive and intuitive change management capabilities ; Powerful, stunning reports and visualizations allowing data driven insights
Public School System Can Now Handle Three Times the Help Desk Tickets with More Self-Service IT, Reducing Costs by 24 Percent HOUSTON – February 8, 2017 — BMC Software , a global leader in IT solut...
The CimTrak Integrity Suite, developed by Cimcor, is an integrity assurance and verification solution that offers real-time integrity monitoring, assessment, and remediation of IT assets that mitigate both security and operational risk. CimTrak capabilities include system hardening, configuration management, real-time change detection and control, change prevention, and roll-back and remediation. CimTrak provides a bi-directional ticket/incident synchronization capability that communicates directly with BMC Helix ITSM, underscoring and enforcin ...
Article: CIO.com: BMC Helix: Leading the charge in Generative AI-driven enterprise service management · Read the story › ; Video: BMC Helix-GPT Powered Resolution Insights · Watch now ›