help desk software by BMC Software solves this problem by simplifying the setup, configuration, and ongoing management of the system. It provides users an easy to implement, secure...
BMC Helix ITSM ; Modern persona-based UX optimized across devices ; Cognitive automation capabilities that transform the agent experience ; Powerful, stunning reports and visualizations allowing data driven insights
Predictive service management through auto-classification, assignment, and routing of incidents ; Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers ; Integrations with leading agile DevOps tools such as Jira
BMC service desk solutions including BMC Helix ITSM and BMC Helix Remedyforce go beyond the help desk to deliver a wide range of business services.
BMC Software | LinkedIn 팔로워 266,733명 | Run and Reinvent | BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC works with 86%...
The explosive growth of artificial intelligence, predictive analytics and big data tools have had a revolutionary impact on the way businesses consider, evaluate and execute their strategy. In fact, PwC estimates AI will have a $15.7 trillion dollar impact on the global economy by 2030, and this trend is only likely to accelerate as these technologies proliferate.1 · So how does cognitive technology apply to the service desk? Before answering that question, let’s start by reviewing the role ...
Is your help desk team constantly in crisis mode? ; Behind the curve, stressed out, and making mistakes? ; And worst of all, failing to meet expectations of users (for fast resolution) and management (for high productivity and service levels)?
I first started working on an IT service desk in 2001. Since then, the way that service desk agents perform their roles has changed dramatically, mostly for the better. Many of the repetitive, mind-numbingly boring tasks have been taken away by means of automation, and the best is yet to come. In this article, I want to explore how automation supports successful, cost effective service desks. We’ll first explore old-school service desks, then look at areas and ways automation can benefit your ...
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