The contents of the Call progress analysis page were merged into Predictive dialer on 11 January 2020. For the contribution history and old versions of the redirected page, please see its...
ISBN 9781482280654. Grigonis, Richard (2000). "Predictive Dialer". Computer Telephony Encyclopedia. CRC Press. pp. 342–344. ISBN 9781482280654. "Abandoned and silent calls" (PDF). Ofcom.
Auto Dialer Use Cases ; Sales : Reach as many prospects and leads as possible to increase sales and revenue. Customer Care : Connect with customers to collect feedback on a service, connect with customers for product research. Debt Collection : Call defaulters to recover loan amounts for financial health of the institution. Delivery : Automatically dial as many people as possible to inform them about possible order delays.
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