Reduced TCO · With the improved performance and reduced investment in tools, people, and processes that comes with outsourcing, large enterprises typically reduce TCO 15-20%. ; Better performance · Avaya integrates AI to detect and fix many issues before they become problems. Rely on Avaya experts to resolve incidents that do require follow up. ; Tailored to your needs · Avaya offers a full stack of ITIL/ISO-aligned standard or custom services for your entire communications infrastructure—all backed by SLAs.
Your Avaya partner for next-gen innovation ; 중단 없이 혁신을 제공하는 통합 고객 센터 솔루션을 통해 고객의 역량을 강화합니다. Concentrix와 Avaya는 고객이 원하는 방식으로 클라우드 전환을 지원합니다.
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Make it easier to do business with you. Overflow your voice channel to cloud agents · Route voice calls to your cloud agents, who have the advantage of contextual attributes and information-enriched interactions. Start small—maybe with calls for a new product, campaign, or region—and scale as needed. It’s fast and easy to on-board additional cloud agents anytime. Let AI separate speech from noise · Avaya AI blocks background noise in voice calls from the cloud, giving you more accurate recordings and clearer conversations between agent ...
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Expand with cloud-ready pathways. Deliver more system flexibility—for example, SIP migration makes an on-premises platform more efficient and sets you up for future migration to the cloud. Add cloud-based apps that work side-by-side with your on-premises solution. Enhance your compliance with key standards like HIPAA and PCI. Integrate Avaya and third-party APIs. Make it easy to add APIs full of new user and security features. Add REST APIs to expand connection services and simplify personalization. Use the Avaya API exchange to easily connec ...
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3 © 2005 Avaya Inc. All rights reserved. Whats New Secure, Real-Time Monitoring of IPT Networks New Enterprise Service Platform optimizes network availability and performance –Real-time network man...
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