Reduced TCO · With the improved performance and reduced investment in tools, people, and processes that comes with outsourcing, large enterprises typically reduce TCO 15-20%. ; Better performance · Avaya integrates AI to detect and fix many issues before they become problems. Rely on Avaya experts to resolve incidents that do require follow up. ; Tailored to your needs · Avaya offers a full stack of ITIL/ISO-aligned standard or custom services for your entire communications infrastructure—all backed by SLAs.
Make it easier to do business with you ; Overflow your voice channel to cloud agents ; Let AI separate speech from noise ; Give agents an intuitive, consolidated desktop
Avaya Services help you navigate the changes that come with cloud, AI, mobility, CX. Learn more about our services and speak with an Avaya expert today.
Empower customers with advanced self-service · Offer intuitive, AI-empowered self-service options that expedite issue resolution, reduce call volume, and lower operational costs. ; Enhance live interactions with AI-powered assisted service · Enable agents with real-time guidance and sentiment analysis to deliver faster, more personalized service during live interactions. ; Create seamless omnichannel journeys · Connect digital and physical touchpoints to ensure a cohesive customer journey and consolidate customer history for stronger first-contact resolution.
Avaya Subscription gives you enterprise-ready on-premises software, release updates, support services, and devices in a flexible monthly subscription.
Self Service · Reduce costs and customer wait times with autonomous AI assistance. ; Assisted Service · Enhance personalization and deliver faster, more effective service. ; Seamless Digital Access · Drive engagement with a unified experience across all channels.
Depend on rapid resolution for any problems or outages ; Connect with your Avaya support team anytime, using your choice of channel ; Be confident in Avaya proactive systems that resolve issues before they become widespread
On Premise ; SAS for Remote Plus Parts ; SAS for Express/Direct/Retail Support Services & Base Technical Support Plus Return to Factory Repair ; Avaya IP Office Basic Support Services DIRECT
Expand with cloud-ready pathways. Deliver more system flexibility—for example, SIP migration makes an on-premises platform more efficient and sets you up for future migration to the cloud. Add cloud-based apps that work side-by-side with your on-premises solution. Enhance your compliance with key standards like HIPAA and PCI. Integrate Avaya and third-party APIs. Make it easy to add APIs full of new user and security features. Add REST APIs to expand connection services and simplify personaliz...
Next-gen collaboration · Experience the evolution of collaboration platforms with Avaya. We integrate with leading collaboration solutions such as Microsoft Teams and Zoom Workplace, delivering a seamless communication and collaboration experience. Empowering AI integration · Connect your chosen collaboration platform with Avaya to unlock the full potential of AI and next-gen capabilities. Customer success amplified · Leverage the value of Avaya alongside your favorite tools and platforms ...